Post-Storm Damage

If your home or building are damaged in a storm or other disaster, you will likely work with contractors for repairs. The documents below contain important information about how to select a contractor, avoid scams and other helpful tips.

Assistance Resources:

  • FEMA Assistance - Garland individuals and business owners who sustained losses in the winter storm can now apply for assistance by registering online at or by calling 800-621-3362 or 800-462-7585 TTY. Don't fall prey to misinformation. Check out these FEMA facts. 
  • If you need assistance with cleanup related to the winter storm, contact the Winter Shock Cleanup Hotline - 844-965-1386. You will be connected be connect with local volunteers who may be able to assist. All services are free, but service is not guaranteed due to the overwhelming need. This hotline will remain open through March 5, 2021. More information at
  • Programs are available to assist income-eligible homeowners in Garland with emergency home repairs such as frozen pipes, HVAC repairs, and electrical repairs.  Please call 972-205-2130 to obtain information to apply.  

Governor Abbott, TDEM Urge Texans To Submit Self Reporting Damage Survey

AUSTIN - Governor Greg Abbott and the Texas Division of Emergency Management (TDEM) are encouraging Texans to complete the Self Reporting Damage Survey to help the state identify damages across Texas and help emergency management officials gain an understanding of damages that occurred during the recent winter weather. This data is also needed to provide information to FEMA and highlight the need for federal disaster assistance for individuals. 

The voluntary survey, available in both English and Spanish, can be accessed by visiting: Reporting damage to the Texas Division of Emergency Management is a voluntary activity, is not a substitute for reporting damage to an insurance agency, and does not guarantee disaster relief assistance.TDEM Survey QR Code

"I urge Texans to fill out the Self Reporting Damage Survey and provide crucial information on the winter weather impacts to their home or property," said Governor Abbott. "The information gleaned from this survey will help our state identify the full impact of this winter weather and help emergency management better serve Texans."